The Internet of Things (IoT) opens up a complete new dimension of potential customer interaction - Customer Relationship Management (IoT CRM).
If your company succeeds early on in providing smart consumer solutions that positively support your customers with day-to-day tasks, ease their work burden and help make their lives better you will have a serious competitive advantage.
An IoT solution that points out waste, takes over repetitive and awkward tasks, helps to care for plants or pets, secures property, warns of severe weather or any other device or application that is perceived positive will be a huge benefit if you offer it first.
Customers with smart consumer devices who are treated the right way and get real value add out of a relationship with you will not only be happy customers and buy more but they will also have a multiplicative effect on other customers to join you and your value added offerings.
These customers will also gladly join communities to exchange their experiences, further improve the service or product and therefore help you to become even more successful.
With our 8+ years of CRM and 4+ years of IoT experience we are the perfect partner working with you on a concept that will power you to the top of an IoT CRM company....see our pilot project we designed and implemented for the horticultural industry - www.florja.com
We only use HW / SW standards
Any hardware and software that we use and develop meets industry standards and can be deployed along the entire value chain. Tags (labels), read and write devices, beacons and sensors are today sophisticated technologies and are available in all variations and cost-effectively. We deliver complete solutions (HW and SW) but also gladly consult in the conceptual area or take over software development projects.
Very economical - installed in minutes
Contrary to the general view, it is by no means complex or expensive to establish a communication system in which "things" are connected with processes and people. Many components are very likely already implemented and are only waiting to be integrated into the process; new interfaces can be implemented quickly and cost-effectively.
Implementation and usage are extremely simple
If you decide to enter the "Internet of Things" and become part of the industry 4.0 movement, we can quickly "switch you on" using our templates and concepts. Adaptations and further developments to illustrate your process are possible quickly and without great effort; easy to use thanks to our intuitive user interface.
High productivity and customer satisfaction
Experience shows that companies that allow processes and people to communicate can improve the productivity of the processes as well as the satisfaction of customers, employees and partners. In the short to medium term, the initial effort for the implementation of the communication processes will be far exceeded - and in the long term any company will have to "enter" anyway ....